Frequently Asked Questions
Getting Started & My Account
How do I sign up for Frankly?
You can only sign up if you have been invited by your school or program. You should have received an email with a unique registration link or a code to register at https://frankly-app.com/register. If you haven't received an invitation or a code, please contact your school or program lead.
I forgot my password. What should I do?
On the login screen, click the "Forgot Password?" link. Enter the email address you used to sign up, and we will send you a password reset link.
My invitation link has expired. What now?
For security reasons, some links may expire after a certain period. Please contact your school or program to request a new invitation.
Using the App & Content
What is the Frankly5?
The Frankly5 is our commitment to you. We know your time is limited, but by showing up here for about 5 minutes a day, you can take a powerful next step in your journey. Whether it's listening to the daily audio, watching the next video, or connecting with a question or reflection, the Frankly5 helps you find your calm, build new habits that serve your family, and create a stronger, more connected relationship with your child.
How do I find help with a specific topic?
Visit the Library tab to see a list of topics based on challenges you might be experiencing. Tap on any topic to view curated collections of content designed to help.
How can I find a video or audio I've viewed before?
You can easily revisit any content you have viewed or listened to. Simply navigate to the Menu icon at the top right of your screen and visit the "History" section. This area keeps a running list of all the videos and audios you have engaged with, making it easy to find and review content to continue building on your skills.
How do I add Frankly to my home screen?
On an iPhone (using Safari)
In Safari: Launch the Frankly app
Tap the Share button: Look for the share icon at the bottom of the screen. It looks like a square with an arrow pointing up.
Find "Add to Home Screen": In the menu that appears, scroll down until you see the Add to Home Screen option. Tap it.
Confirm and Add: A new screen will pop up. You can edit the name of the shortcut and then tap Add in the top-right corner. The icon will appear on your home screen.
On an Android (using Chrome)
In Chrome: Launch the Frankly app
Tap the Menu button: Tap the three vertical dots in the top-right corner of the browser.
Tap "Add to Home screen": In the drop-down menu, select Add to Home screen.
Confirm and Add: A small window will appear. You can edit the name of the shortcut and then tap Add. The icon will be placed on your home screen.
Common Troubleshooting
A video or audio won't play.
First, please check your internet connection. If you are connected, try refreshing the page or closing and reopening the app. If the issue persists, please contact us at support@ilovefrankly.com.
I'm having trouble logging in, and "Forgot Password" isn't working.
Make sure you are using the correct email address associated with your account. If you are still having issues, please contact us at support@ilovefrankly.com.
