Frankly: Subscription Service Terms and Conditions

 

Last Updated: March, 2026

 

These Terms and Conditions ("Terms") govern your use of the digital resources and services ("Service") provided by Relationship to Learning, Inc. d/b/a Frankly ("Company," "we," "us," or "our"). By subscribing to, accessing, or using the Service, you agree to be bound by these Terms. You should read these terms carefully before using the Service. If you do not agree to these Terms, you must not access or use the Service.

 

1. Definitions

"Account" refers to the user account created to access the Service.

 

"Authorized User" refers to the employees, students, staff, or other individuals specifically authorized by the Subscriber to access and use the Service under the Subscriber's plan.

 

"Content" refers to all digital resources, including but not limited to articles, videos, audio files, software, data, documents, and any other materials made available through the Service.

 

"Subscriber," "you," "your" refers to the individual or entity (such as a school district, organization, or business) purchasing the Subscription.

 

"Subscription" refers to the fixed-term payment plan selected by you to access the Service.

 

"Subscription Fee" refers to the amount payable by you for your Subscription.

 

"Subscription Period" refers to the duration of your Subscription

 

"User," "you," "your" refers to the individual or entity accessing or using the Service.

 

2. The Service

 

Frankly provides a subscription-based service offering access to a variety of digital and print resources, including audio and video tutorials, presentations, and written content. The specific features and Content available may vary depending on your chosen Subscription plan.

 

3. Subscription

 

3.1. Eligibility

To subscribe to the Service, you must have the legal capacity to enter into a binding agreement on behalf of yourself or the entity you represent.

 

3.2. Account Creation

All Users will be required to create an Account to access the Service. You are responsible for ensuring that your Authorized Users maintain the confidentiality of their credentials. You agree to notify us immediately of any unauthorized use of your Account or any other breach of security.

 

3.3. Subscription Plans

We offer various Subscription plans, which may include different Subscription Periods, features, and pricing. Details of current Subscription plans are available on the quote and invoice provided to you.

 

3.4. Subscription Term

Your Subscription will begin on the date specified on your invoice and will expire at the end of the Subscription Period. After the initial Subscription term, the Subscription will be renewed upon mutual agreement of the Company and the subscribing user. To maintain uninterrupted access to the Service, you must renew your Subscription and pay the then-current Subscription Fee prior to the expiration date.

 

4. Payment and Billing

 

4.1. Subscription Fees

You agree to pay the Subscription Fees for the Subscription plan you select. All fees are in USD unless otherwise stated. Prices are subject to change upon prior notice.

 

4.2. Payment Method

You must provide a valid payment method (check or ACH) to subscribe to the Service. By providing a payment method, you authorize us to charge the provided payment method for all applicable Subscription Fees for the initial Subscription Period and for each renewal of the Subscription Period, as well as any other charges you incur in connection with your use of the Service. Failure of any charge to the provided payment method shall result in immediate suspension or cancellation of the Service.

 

4.3. Billing Cycle

The Subscription Fee is billed in full at the commencement of each Subscription Period. Payment must be received and processed before access to the Service for that period is granted. Upon renewal, the next billing cycle begins upon the successful processing of your renewal payment.

 

4.4. Refunds

You may cancel at any time, but all Subscription Fees are non-refundable, except as expressly provided in these Terms or as required by applicable law.

 

4.5. Communication and Notifications

By creating an Account, you consent and agree to receive service-related communications. Users may also opt-in to receive notifications. You consent to receive such communications electronically and can manage your preferences or unsubscribe at any time.

 

5. Access and Usage

 

5.1. Grant of Access

Subject to your compliance with these Terms and payment of applicable Subscription Fees, the Company grants Subscriber a limited, non-exclusive, non-transferable, revocable license to access and use the Service and Content solely for Subscriber’s internal educational or business purposes during the Subscription Period. This license extends to Subscriber’s Authorized Users, up to the limit specified in your chosen Subscription plan.

 

5.2. Restrictions

You agree not to:

  • Share your Account credentials with any person or entity outside of the Authorized User group;
  • Resell, sublicense or distribute the Content to third parties for commercial gain;
  • Copy, modify, or reverse engineer the Service or Content except as permitted by the functionality of the Service; or,
  • Remove any copyright, trademark, or other proprietary rights notices from the Content.

 

6. Intellectual Property

 

6.1 Company Marks

 

All Content, trademarks, service marks, logos, and other intellectual property displayed or used on the Service (“Company Marks”) are the exclusive property of Frankly, its licensors and its providers of material. These Terms do not grant you any right, title, or interest in any intellectual property owned by us or our licensors except as expressly provided herein. The Subscription is not a sale and does not convey any rights in or related to the Service or the Company Marks. You must not use any Company Marks, names, logos, designs, slogans or other trademarks without our prior written permission.

 

6.2. Limited License to Subscriber for Promotion

Subject to these Terms, Company grants Subscriber a non-exclusive, non-transferable, revocable license during the Subscription Period to use the Company Marks solely for the purpose of communicating the availability of the Service to Subscriber’s Authorized Users. This includes the right to use Company Marks in Subscriber’s internal and external newsletters, social media posts, informational portals, and other marketing materials directly related to the Subscriber’s purchasing program. Any such use must comply with the Company's brand guidelines (if provided) and must not disparage the Company or the Service.

 

7. Publicity and Marketing

By using the Service, you grant Frankly a non-exclusive, royalty-free, worldwide, revocable license to use your entity’s name, logo, and trademarks on our website, in marketing materials, social media posts, and in customer lists to identify you as a Subscriber of our Service. We agree to comply with any usage guidelines provided by you regarding your logo. You may revoke this consent at any time by sending a written request to the email address provided in the "Contact Information" section, after which we will remove your logo and name from our materials within a reasonable timeframe.

 

8. Feedback and Surveys

We may, from time to time, invite users to participate in surveys or provide feedback regarding the Service. Participation is entirely voluntary. By submitting any feedback, comments, or suggestions ("Feedback"), you grant us a non-exclusive, perpetual, irrevocable, royalty-free, and worldwide license to use, share, and commercialize such Feedback for any purpose (including improving our products and services) without any obligation or compensation to you.

 

9. User Obligations

You agree to comply with all applicable laws and regulations and ensure that all of your Authorized Users abide by these Terms.

 

10. Termination

 

10.1. Termination by You

You may cancel your Subscription at any time by contacting support@ilovefrankly.com. Your Subscription will remain active until the end of your current Subscription Period, and you will continue to have access to the Service until that time. No refunds will be issued for any unused portion of your Subscription Period upon cancellation.

 

10.2. Termination by Us

We may suspend or terminate your Subscription and access to the Service immediately, without prior notice or liability, if you or your Authorized users breach these Terms.

 

11. Disclaimer of Warranties

THE SERVICE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY WARRANTIES OF ANY KIND, WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

 

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY RELEASE US AND AGREE TO HOLD US HARMLESS FROM ANY AND ALL CLAIMS AND CAUSES OF ACTION OF ANY NATURE RESULTING FROM YOUR USE OF THE SERVICE. YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT THE SERVICE IS PROVIDED “AS-IS” WITHOUT EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, MERCHANTABILITY, NON-INFRINGEMENT, SECURITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ARE USING THE SERVICE AT YOUR OWN RISK AND WE DISCLAIM ALL WARRANTIES OF ANY KIND, BOTH EXPRESS AND IMPLIED. IN NO EVENT SHALL FRANKLY, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE, REGARDLESS OF THE FORM OF ACTION, SHALL IN NO EVENT EXCEED THE AMOUNT PAID BY YOU TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

 

13. Indemnification

You agree to indemnify, defend, and hold harmless Frankly and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your (or your Authorized User’s) violation of these Terms or your use of the Service.

 

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the state of Texas, USA, without regard to its conflict of law principles.

 

Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the district courts of Denton County, Texas, or the United States District Court for the Eastern District of Texas.

 

15. Miscellaneous Provisions

 

15.1. Entire Agreement

These Terms constitute the entire agreement between you and Frankly regarding the use of the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Service.

 

15.2. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

 

15.3. Waiver

No waiver of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Frankly to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

 

15.4. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website or through other reasonable means. Your continued use of the Service after such modifications will constitute your acknowledgment of the modified Terms and agreement to abide and be bound by them.

 

16. Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at ilovefrankly.com to understand our practices regarding the collection, use, and disclosure of your personal information.

 

17. Contact Information

If you have any questions about these Terms or the Service, please contact us at: support@ilovefrankly.com, or via mail at Frankly, P.O. Box 159, Denton, Texas 76201.