A Multi-Tiered System of Supports (MTSS) is the gold standard for structuring behavioral and academic interventions in K-12 districts. But traditional behavioral MTSS frameworks have a glaring structural gap: they stop at the school door.
When classroom behavior strategies, co-regulation techniques, and restorative practices aren't reflected at home, Tier 2 and Tier 3 interventions struggle to stick. Students live in two different behavioral environments, which leads to confusion, fatigue, and repeat disciplinary infractions.
Frankly extends your district's behavioral MTSS model to families. By matching scalable, evidence-based adult engagement to Tier 1, Tier 2, and Tier 3 behavioral needs, Frankly gives educators and families one shared playbook for student success.
Frankly's support is organized in three tiers:
- Tier 1, universal foundation: community-focused strategies and shared language, with proactive relationship building for all adults.
- Tier 2, targeted interventions: the Searchable Topic Library for on-demand needs.
- Tier 3, intensive support: the Navigating Confusing Behavior series, for disciplinary alternatives, in-school suspension (ISS), and Juvenile Justice Alternative Education Programs (JJAEP).
Tier 1: Universal community strategies and shared language
Target audience: All students, families, educators, and campus staff.
Core objective: Proactive relationship building, emotional safety, and a common co-regulation language for everyone.
The strategy: Tier 1 is about building a foundation strong enough that dysregulation rarely escalates into disruption. It isn't about managing crises. Frankly's Tier 1 framework sets up a proactive culture at home and at school:
- Shared relational language: Grounded in evidence-based principles like Trust-Based Relational Intervention (TBRI), Frankly gives educators (through 5- to 10-minute Oxygen Mask Moments) and families the same co-regulation and connection frameworks.
- Proactive micro-learning: Push notifications deliver short, practical habits for morning routines, naming emotions, and active listening.
- Community-wide engagement: Ready-to-run events like Frankly Lotería Family Nights build a welcoming, high-trust campus culture where parents feel connected to educators long before behavior concerns come up.
Tier 2: Targeted interventions through the Searchable Topic Library
Target audience: Students showing emerging behavior challenges, frequent classroom disruptions, or specific developmental hurdles.
Core objective: On-demand, topic-specific support for building targeted skills at home and at school.
The strategy: When a student shows early signs of dysregulation, anxiety, executive dysfunction, or social friction, waiting for a formal intervention plan wastes instructional time.
- Searchable Topic Library: Parents and educators get an on-demand library of modules on specific behavioral triggers, such as screen-time meltdowns, focus during homework, peer conflict, and bedtime routines.
- Targeted home strategies: After a parent-teacher conference, teachers and counselors can recommend specific video modules or action guides to caregivers, so home and school line up on behavior goals right away, without added stress.
Tier 3: Intensive intervention with Navigating Confusing Behavior
Target audience: Students facing severe behavioral crises, serious disciplinary consequences, or involvement with the justice system, such as in-school suspension (ISS), Disciplinary Alternative Education Programs (DAEP), or juvenile detention.
Core objective: Restorative reflection, trauma-informed crisis navigation, and successful reintegration.
The strategy: Traditional punitive measures like isolation or suspension rarely address the root causes of severe behavior. When a student receives a major disciplinary consequence, families often feel isolated, ashamed, or cut off from the school.
Frankly's Navigating Confusing Behavior intensive series turns disciplinary consequences into opportunities for restorative growth:
- Sequential video unlock system: Families complete a structured, multi-part video series in which each module builds on the last. Caregivers work through foundational trauma-informed concepts before the next step unlocks.
- Restorative framework for discipline: Designed for ISS assignments, alternative placements, or juvenile justice diversion, the series walks adults through what drives severe dysregulation and high-stress behavior, and how to repair relationships.
- Reintegration support: When campuses require or encourage families to complete the series during a disciplinary placement, the student returns to the general classroom with a home environment that has practical tools to prevent repeat infractions.
Behavioral MTSS alignment matrix
| MTSS tier |
Focus and purpose |
Frankly solution |
Intended outcome |
| Tier 1: Universal |
Proactive culture and relationship building for all families and staff |
Community-focused strategies, daily app prompts, Oxygen Mask Moments |
Common regulation language, lower baseline anxiety, fewer discipline referrals overall |
| Tier 2: Targeted |
Specific support for emerging behavioral or emotional triggers |
Searchable Topic Library (on-demand video and activity modules) |
Fast, targeted skill-building; prevention of Tier 3 escalation |
| Tier 3: Intensive |
Restorative intervention during major disciplinary consequences |
Navigating Confusing Behavior sequential video series |
Deeper family reflection, trauma-informed repair, successful return to campus |
Extending the continuum of care
An effective MTSS framework can't stop at the classroom door. By using Frankly across all three tiers of behavioral MTSS, district and campus leaders make sure every adult around a student, from the classroom teacher to the primary caregiver, has the same tools for building safety, connection, and growth.
